LyraRide Carpool Support
Last updated 11 September 2026
We are a small team and we answer everything ourselves.
Email info@lyrakart.com
Hours Monday to Saturday, 10:00–19:00 IST
We reply to email within one working day. In an emergency during a trip, call 112 first, then tell us.
Common questions
How do I sign in?
With your mobile number. We send a 6-digit code by SMS; enter it to sign in. There is no password to remember.
How do I pay for a seat?
You pay the driver in cash at the time of the trip. The app shows the agreed cost share so there is nothing to negotiate at the roadside.
I published a ride and need to cancel it.
Open the ride from Trips and tap Cancel ride. Your passengers are notified. Please do it as early as you can.
Somebody behaved badly. What do I do?
Open their profile and use Report, or email us with the trip date and the other person’s name. We investigate every report and we suspend accounts that put people at risk.
How do I delete my account?
Profile → Settings → Delete account, or see this page.
The app cannot reach the server.
Check your internet connection and that you are on the latest version. If it persists, email us with your phone model and the app version from Settings → About.