Terms of Service

These terms are the agreement between you and LyraRide Carpool (“we”, “us”) for your use of the LyraRide Carpool app and service. By creating an account you accept them.

1. What LyraRide Carpool is

LyraRide Carpool is a carpooling marketplace. Drivers who are already making a journey offer their spare seats; passengers book a seat and share the cost of the trip. LyraRide Carpool is a platform that introduces them to each other.

2. Who may use it

• You must be 18 or older.
• You must give accurate information, and keep your profile accurate.
• One person, one account. Do not let anyone else use yours.
• To publish a ride you must hold a valid driving licence, valid insurance that covers your passengers, and a roadworthy, correctly registered vehicle.

3. Paying for a seat

In this version of LyraRide Carpool, the passenger pays the driver in cash at the time of the trip. The price shown in the app is the agreed cost share for the seat. LyraRide Carpool does not process the payment and does not hold your money. Referral credits and coupons shown in your in-app wallet reduce the amount displayed but have no cash value and cannot be withdrawn.

4. Cancellations

• Cancel as early as you can. Other people are planning around your seat.
• A driver who cancels a published ride must tell the passengers through the app.
• Because payment is in cash at the time of travel, a cancellation before the trip means nothing is owed either way.
• Repeatedly cancelling late, or not turning up, lowers your trust score and can get your account suspended.

5. How to behave

You agree not to:

• harass, threaten, discriminate against or endanger anyone;
• drive under the influence of alcohol or drugs, or while unfit to drive;
• carry more passengers than your vehicle is licensed for;
• use LyraRide Carpool to run a commercial taxi service, or to advertise other services;
• post false trips, fake reviews, or somebody else’s photo or identity;
• carry anything illegal, or ask a passenger to;
• copy, scrape or resell any part of the service.

We may suspend or close an account that breaks these rules, and we will cooperate with the police where someone has been put at risk.

6. Safety

Check the profile, rating and reviews before you book or accept a booking. Tell somebody your travel plans. The app includes an SOS button and emergency contacts — please set them up. In an emergency, call the emergency services first (112 in India); the app is not a substitute for them.

7. Ratings and content

You keep ownership of what you post — your photos, your reviews, your messages. You give us permission to display it inside LyraRide Carpool for the purpose of running the service. We may remove content that breaks these terms.

8. Our liability

The service is provided as it is. We do not guarantee that a ride will be available, that a member will turn up, or that the app will be uninterrupted. We are not responsible for what happens during a trip, which is between the driver and the passenger, except where the law does not allow us to exclude that responsibility. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud.

9. Closing your account

You can delete your account at any time from Profile → Settings → Delete account, or via this page. We may close an account that breaks these terms, and will tell you why unless we are legally prevented from doing so.

10. Changes to these terms

We may update these terms. The date at the top of the page shows when. If a change materially affects you we will notify you in the app; continuing to use LyraRide Carpool after that means you accept the new terms.

11. Law and disputes

These terms are governed by the laws of India. Disputes will be handled by the competent courts in India. Before going to court, please contact us — most problems are quicker to fix directly.

12. Contact

Email: info@lyrakart.com