Privacy Policy
Last updated 11 September 2026
This policy explains what the LyraRide Carpool mobile app and the LyraRide Carpool service (together, “LyraRide Carpool”) collect from you, why, and how you can get it deleted. “we” and “us” mean LyraRide Carpool.
LyraRide Carpool is a carpooling marketplace: drivers publish an intercity trip they are already making, and passengers book a seat and share the cost. We are not a taxi service and we do not employ drivers.
1. What we collect
| Data | Why we collect it | Required? |
|---|---|---|
| Mobile number | It is your login. We send a one-time code to it to prove the number is yours. | Yes |
| Name, profile photo, short bio, date of birth, gender, languages | Shown to the other people on a trip, so a passenger knows who they are getting into a car with and a driver knows who they are picking up. | Name only |
| Email address | Optional alternative login and receipts. | No |
| Trip details — pick-up and drop-off places, dates, seats, price, and your travel preferences (music, chattiness, smoking, pets) | To match passengers with drivers and to show you your own trip history. | Yes, to use the service |
| Vehicle details (make, model, colour, registration) and photos | Drivers only. Shown to passengers so they can identify the car. | Drivers only |
| Identity documents you upload for verification | To award a “verified” badge that other members can rely on. | No — verification is optional |
| Messages you send to other members through the in-app chat | To deliver them, and to investigate reports of abuse or fraud. | Only if you use chat |
| Precise location | Only when you press the SOS button, so that your emergency contacts and our support team receive your position. The app does not track your location in the background and does not follow you between trips. | No — SOS works without it, it is just less useful |
| Ratings and reviews you give and receive | To build the trust score other members see. | Only if you rate someone |
| Basic technical logs — IP address, app version, error reports | Security, abuse prevention and fixing crashes. | Automatic |
What we do not do. We do not sell your personal data. We do not use it for advertising of any kind, and we do not build advertising profiles. The app contains no advertising, analytics or crash-reporting SDKs from any third party. We do not track you across other companies’ apps and websites.
What we do do. We keep a record of the searches you run — the cities, the date and the filters — so we can see which routes people want and encourage drivers to publish them. That record is linked to your account and is deleted when you delete your account.
2. Payments
In this version of LyraRide Carpool, the cost of a seat is settled directly in cash between the passenger and the driver. We do not ask for, receive or store your card number, UPI ID or bank details in the app. The wallet balance shown in the app reflects referral credits and promotional coupons only.
3. Who can see your information
- Other members of a trip you share. Everyone looking at a ride sees the driver’s name, profile photo and rating. Once you book a seat, the driver also receives your mobile number, so they can reach you on the day; passengers are not given the driver’s number by the app, and can message them in the in-app chat instead. Your exact address is never shown — only the pick-up point you chose.
- Your emergency contacts, if you add them and then use SOS.
- Our hosting and communications providers, who process data on our instructions only: our server host (Contabo, Germany/India), and our SMS provider for delivering login codes.
- Authorities, where we are legally required to disclose, or where it is necessary to investigate a safety incident.
4. How long we keep it
- Your profile and trip history: while your account is open.
- One-time login codes: five minutes.
- Chat messages: while your account is open, then anonymised with your account.
- Records we must retain for tax, accounting or dispute purposes: up to eight years, in anonymised form where possible.
5. Deleting your account
You can delete your account at any time, from inside the app: Profile → Settings → Delete account. No email to support, no waiting. You can also start the process at lyraride.com/delete-account.
When you delete, we immediately: cancel your upcoming rides and bookings, remove your name, photo, phone number, email, date of birth, bio and saved places, delete your emergency contacts and saved locations, and sign you out of every device. Your past trips remain in the other members’ history, but they are attributed to a “Deleted user” and are no longer linked to you.
6. Your rights
You can ask us to show you the data we hold about you, correct it, or delete it. Most of it you can already see and edit in Profile. For anything else, write to info@lyrakart.com and we will respond within 30 days.
7. Children
LyraRide Carpool is not for children. You must be 18 or older to create an account. If we learn that an account belongs to someone under 18, we close it.
8. Security
Traffic between the app and our servers is encrypted with HTTPS. Passwords, where used, are hashed. A login code is stored hashed against your number and expires in five minutes. We also keep a delivery log of the messages we send you, which records the message we sent — including the code itself — so we can investigate a code that never arrived; those logs are pruned regularly. Access to production data is limited to the people who operate the service.
9. Changes
If we change this policy in a way that affects you, we will update the date at the top of this page and, for significant changes, tell you in the app.
10. Contact and grievances
Email: info@lyrakart.com
Grievance Officer (as required by the Information Technology Act, 2000 and the rules made under it): Mukesh Kumar, info@lyrakart.com. We acknowledge grievances within 24 hours and resolve them within 15 days.